These general terms and conditions of sale govern the commercial relationship between HOTEL MISTRAL (a simplified joint stock company with its registered office at 24 rue Cels - 75014 Paris, registered in the Paris Trade and Companies Register under numbere au Registre du commerce et des sociétés de Paris sous le numéro 434 309 845) operating the Hotel Mistral, 24 rue Cels 75014 Paris (hereinafter referred to as "the Hotel") and its customers.


1. These General Terms and Conditions of Sale apply to individual reservations made by the customer for his/her personal needs.
2. The reservation request implies adherence to these terms and conditions of sale and full and unreserved acceptance of their provisions.
3. The reservation request must be made in the name of one of the persons who will be staying at the Hotel (hereinafter referred to as the "Customer").
4. The Customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale of the reserved rate available on the website.
5. The customer declares that he/she is legally capable of entering into a contract, i.e. has reached the age of majority and is not under guardianship or trusteeship.
6. The customer's agreement to the general terms and conditions of sale and the terms and conditions of sale of the reserved fare is obtained at the time of booking; no booking is possible without this agreement.
7. The payment made at the time of a reservation for which the conditions of sale of the fare do not allow modification or cancellation of the reservation, will hereinafter be referred to as the prepayment.

Article 1 : Booking

1. The reservation is deemed to have been made when the bank details are validated.
2. The customer may reserve on the Website, on an individual basis, and for his/her personal needs, a limited number of rooms per reservation and on a single Mobile Service. For reservations of more than 4 (four) rooms, the Hotel reserves the right to apply special pricing conditions and cancellation policies to the corresponding contracts.
3. The customer undertakes, prior to any reservation, to complete the information requested on the reservation request.
4. The customer attests to the truthfulness and accuracy of the information provided.
5. The reservation procedure includes the following stages:

  • step 1: choice of room and rate ;
  • step 2: selection of one or more additional services (valid only on the website);
  • step 3: check booking details, total price, applicable sales conditions and make any necessary adjustments to the choice (room, rate, additional service);
  • step 4: enter customer details;
  • step 5: enter credit card details in the event of a guarantee or prepayment request.
  • step 6: consultation and acceptance of the general terms and conditions of sale and the terms and conditions of sale for the rate booked, before confirming the reservation;
  • step 7: validation of the reservation by the customer.

The Hotel acknowledges receipt of the customer's reservation by sending an e-mail without delay to the customer's e-mail address.e summarizing the contract offer, the services booked, the prices, the conditions of sale relating to the rate selected and accepted by the customer, and the date of the reservation.

Article 2 : Cancellation conditions

1 In accordance with article L. 221-28 of the French Consumer Code, the customer is reminded that he/she does not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code.
2. The conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.
3. Reservations with prepayment cannot be modified and/or cancelled. No refunds will be made for deposits paid in advance. In such cases, this is mentioned in the sales conditions of the tariff.
4. When the conditions of sale of the reserved fare allow it, cancellation of the reservation can be made directly on the Site or the Mobile Services via the heading.
through the section. "Consult or cancel your reservation".
5. If the stay is interrupted (unexpected departure), the customer must also pay for the night of the day of departure. In the case of pre-paid reservations, no refund will be made.
6. Unless otherwise expressly agreed, rooms are made available from 2 p.m. on the day of arrival, and the customer must vacate the room by 12 p.m. on the day the reservation ends. Late check-out is possible on request, subject to room availability and an additional charge.

Article 3 - Prices

1. Prices are quoted in euros. Prices include VAT applicable on the date of the order, and any change in the applicable VAT rate (10%) will be automatically reflected in the prices indicated on the date of invoicing.
2. The prices indicated include only the services strictly mentioned in the reservation. At the time of invoicing, any additional services provided by the hotelier during the stay and the tourist tax will be added to the price mentioned in the reservation.
3. The prices applicable are those in force on the day of booking. Only the price indicated in the booking confirmation is contractual.

Article 4 : Terms of payment

1. Payment for all services must be made directly to the Hotel (with the exception of pre-payable reservations at the time of booking).
2. The customer must provide his bank details as a guarantee for the reservation, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, American Express), by entering them directly in the area provided for this purpose (secure entry).the card number, with no spaces between the digits, as well as its date of validity and the visual cryptogram.
3. Payment is debited at the hotel during your stay, except in the case of special conditions or rates where payment is debited at the time of booking (online prepayment for certain rates). This prepayment is referred to as a deposit.
4. In the case of tariffs subject to online prepayment, the amount paid in advance, i.e. the deposit, is debited at the time of booking.
5. At the time of prepayment, the amount debited at the time of booking includes: the price of accommodation, the price of meals if breakfast is chosen, taxes and any additional services selected by the customer, with the exception of tourist tax.
6. In the event of a no show (reservation not cancelled - customer not present) for a reservation guaranteed by credit card, the Hotel will dethe amount of the first night on the credit card used to guarantee the reservation.
7. The credit card used for prepayment may be requested by reception upon arrival at the Hotel.
upon arrival at the hotel. It must be in the name of the reservation. If this is not the case, it will be necessary to contact the Hotel in advance to complete an authorization form and provide a copy of the credit card and the cardholder's ID for authorization. If necessary, the Hotel may ask the customer to pay the deposit on the spot using his or her own bank card, in exchange for which the Hotel will reimburse the deposit initially paid on the card used to make the reservation.

Article 5: Relocation

In the event of force majeure, exceptional events or technical problems at the Hotel that make the customer's stay impossible, the Hotel will do its utmost to find an alternative accommodation.Hotel will make every effort to find alternative accommodation, if possible in a Hotel of the same or higher category. Any additional cost of the room and the outward journey between the two hotels will be borne by the Hotel.

Article 6: Stay at the Hotel

1. Upon arrival at the Hotel, customers are asked to fill in an arrival form. To do this, the customer will be asked to show proof of identity in order to verify his or her identity. The Hotel reserves the right to cancel the reservation if the customer fails to show proof of identity.
2. The customer agrees and undertakes to use the room in a reasonable manner and in accordance with its purpose. Any behavior contrary to public morality and order will lead the hotelier to ask the customer to leave the establishment without any compensation or refund, if payment has already been made. If no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.
3. The customer undertakes to ensure that the computer resources (WIFI access) made available by the Hotel are not used in any way for illicit purposes. The customer is also required to comply with the security policy of the Hotel's Internet service provider, including the rules governing the use of seThe customer is also obliged to comply with the security policy of the Hotel's Internet service provider, including the rules governing the use of the security measures implemented to prevent the unlawful use of IT resources, and to refrain from any action that might undermine the effectiveness of these measures.
4. The customer will be held responsible for any damage, deterioration or act of vandalism that may occur as a result of occupying the premises and/or as a result of the participants and/or staff for whom he/she is responsible, as well as for damage to property resulting from the use of the Internet network, such as loss of data, viruses, disruption of service.
5. Pets weighing up to 7 kg are accepted, at an additional charge, as long as they are kept on a leash or in a cage in the common areas of the establishment. The hotel may ask for an up-to-date health record and the use of a flea collar. In the event of deterioration or damage caused by the animal, the owner will be held directly liable. For reasons of hygiene, pets are not allowed in the dining rooms.
6. Smoking and vaping are not permitted inside the hotel. Failure to do so will result in a penalty corresponding to the closing and complete cleaning of the room.
Article 7 : Complaints All complaints must be sent to the hotel or by registered mail, return receipt requested, no later than 15 days after the departure date, failing which the complaint will be barred.

Article 8 : Liability

The Hotel cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the unforeseeable and insurmountable act of a third party, the act of the customer or the act of its partners, such as theunavailability of the internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorized prepayment by the bearer's bank.

Article 9: Privacy and protection of personal data

1. The Hotel is responsible for the processing of personal data.
2. As part of this processing, the Hotel collects information concerning the customer's identity, e-mail and/or postal address, telephone number, credit card details required for payment of the room and other information relating to the customer's specific requirements.
3. The customer is informed, on each personal data collection form, of the compulsory or optional nature of the answers by the presence of an asterisk.
4. All services will be subject to a record accessible by the customer on request from the following address:
5. In accordance with French Law 78-17 "Informatique et Libertés" of January 6, 1978, as amended, and the General Data Protection Regulationes entered into force on May 25, 2018, the customer has a right of access, rectification and opposition to personal data processed concerning them.
6. The customer may also refuse the processing, request a limitation thereof or request the deletion (within the limits of the legal retention periods) of personal data.
7. This right may be exercised by sending a written request to, who will respond to the requests made.
8. The purpose of processing the personal data collected corresponds to the obligations relating to the services provided (customer management, commercial prospecting, statistics).
9. Some personal data may be collected for services provided by the Hotel's service providers for the purpose of booking or executing a contract, booking a room or making a reservation.cution of the contract, hotel reservations, quality control management and complaints (MEDIALOG, EXPERIENCE, MON PETIT PARIS, SITEMINDER, SPOTPILOT, NAVARINO, MARCEL). These service providers have their own privacy policies. We accept no responsibility for their policies or the processing of personal data.

Article 10: Applicable law - language

These general terms and conditions of sale are governed by French law.
The authentic language is French. If the general terms and conditions of sale are translated into a foreign language, the French language shall prevail over any other translation in the event of any dispute, litigation, difficulty in interpreting or executing the terms and conditions of sale. interpretation or execution of the present terms and conditions, and more generally concerning relations between the parties.

Article 11: Evolution/modification of the general terms and conditions of Internet sales

The present General Terms and Conditions of Internet Sale may be amended and/or supplemented at any time. As soon as it is posted on the Internet, the new version of the General Terms and Conditions of Internet Sale will automatically apply to all customers.

Article 12 Mediation of consumer disputes

In accordance with the provisions of the French Consumer Code, the customer has the right to have recourse, free of charge, to the mediation service offered by the Hotel. The consumer mediator thus proposed is the AME. It can be contacted :

  • by Internet: ;
  • or by post (by completing the form provided on the website): Médiation à la consommation AME- 197 Boulevard Saint-Germain - 75007 PARIS.

The customer may also use the dispute resolution platform provided by the European Commission: